Q: Do I need to make an appointment?
A: Gymea Medical Practice operates on an appointment-based system. Urgent appointments will always have priority. Appointments are generally 15 minutes. Please mention to the reception staff if a) you are visiting us for the first time, b) you have multiple issues, or c) you require an insurance or employment medical, as you may need a long appointment.

Q: What if I need an urgent appointment?
A: Appointments are available every day for urgent appointments. If you request to see a doctor urgently and do not have an appointment, you may not be able to see the doctor of your choice, especially if they are heavily booked. Under these circumstances, you will be put in with the next available doctor. You may be seen by a nurse first, so that she can assess your condition.

Q: What happens after I have a blood test or scans?
A: Contact the surgery 48 hours after a blood test to check whether your doctor has reviewed them. The reception staff will be able to advise you of the doctor’s comments. However, it is suggested that you make an appointment to review the results together with your doctor. Desk staff are not able to give you any further information. If you would like to discuss results further it will be necessary to make an appointment with your doctor.
You will need to make an appointment with your doctor following x-rays and scans.
In accordance with current privacy regulations, test results will not be given to a third party.

Q: Will you send me a reminder?
A: If patients have elected to recieve SMS reminders from us, we send them out if the appointment is made at least three days in advance.
For routine visits such as skin checks, pap smears, health assessments and repeat immunisations, we will send you a reminder letter.

Q: How can I get a repeat prescription or referral?
A: Due to the high demands on the doctors’ time, we are now charging $10 for any scripts or referrals requested without a consultation. If you would like to make an appointment for a repeat script or referral, please advise the reception staff that this is what you would like, and they will do their best to get you a time that suits you.

Q: Who can access my clinical notes?
A: Your medical information is confidential. However, it is normal practice to forward certain medical information such as immunisation history, medical history and medication lists as required and with patient consent to other medical professionals. All information at Gymea Medical Practice is handled according to the present Privacy Act. Should you require further details, please ask for a copy of our brochure “Personal Information, Privacy and Your Doctor” or review our privacy policy here.

Q: Can I telephone my doctor?
A: The doctors will take telephone calls relating to a patient’s health whenever possible. If your doctor is busy, he or she may need to call you back.

Q: How do I get a house call?
A: Our doctors will perform house calls on regular patients whose condition prevents them from attending the surgery and who live within a 5km radius of the surgery. These house calls will not be bulk billed.
Our current fees for house calls are

Non-pensioners $200
Pensioners $150

Please contact the surgery before 10:30am if you require an urgent house call.

Q: Can I email the surgery?
A: The practice has an email address but it is only to be used for general inquiries. Please do not use it for cancellations or requests for appointments as it is not routinely checked. Results cannot be given by email as it is not encrypted. You can email the surgery via the contact form on this page.

Q: What if I think that my condition is contagious?
A: When making an appointment, and again on arrival at the practice, please indicate to the reception staff that you or your child might have something contagious. If there is an available room, you will be directed to sit there, however, if there is no spare room, we will ask that you sit in your car and staff will contact you when it is time for your consultation. If you think that your child is contagious please do not allow them to play with our toys!

Q: Can I bring an interpreter?
A: Interpreter services are available on request. If you think that you may have difficulty understanding the doctor, please advise the reception staff prior to your appointment so this can be arranged. If you prefer, a friend or family member may act as the interpreter.

Q: What are my rights regarding decisions made about my health care?
A: All patients have the right to participate in any decisions made about their health care. You are welcome to discuss any aspect of your treatment with your doctor.